When you place an order on smallcase, there can arise a situation where some (or all) of the trades in the order may not go through. This leads to an Unfilled status for the order. In such cases, you can navigate to the Orders page > Click on the blue arrow adjacent to the Unfilled order (or Partially Filled) > Tap on the details icon on the incomplete order > you will see the short status message.
Here are some scenarios where the order(s) end up being Unfilled/Partially Filled:
- Sold on Kite - If you have sold a smallcase stock directly on Kite, this information is not updated in your smallcase for privacy reasons. When you attempt to sell the stock again from your smallcase, this results in an unfilled order. Write to firstname.lastname@example.org with the sell details to reconcile your holdings.
- Upper Circuit or Lower Circuit - Each stock has a limit upto which it can move, for a given day. So, when a stock's price hits the upper circuit, no more buy orders can go through and when a stock's price hits the lower circuit, no more sell orders can go through. You can repair the order or place a fresh a fresh order once the stock starts trading again.
- Liquidity issues in the market for those stocks (very rare for professional smallcases)
- Insufficient funds while placing the orders - Although a funds-check is conducted when you place any order - prices might have changed resulting in a/some order(s) not getting filled.
- No demat account linked with your trading account - You only have a trading account to buy/sell stocks, but no demat account to hold them - only delivery orders are placed for smallcase
There are 2 actions you can take when you have unfilled orders:
- Repair - Repair will place the fresh orders for the unfilled ones.
- Archive - Archive completes the order by ignoring the unfilled orders.
If you're unable to repair the batch after multiple attempts, start a conversation with us from the chat box option at the bottom right corner or you also can email us on email@example.com